Freshworks is a company.
Freshworks has raised $149.0M across 6 funding rounds.
Key people at Freshworks.
Freshworks was founded by Girish Mathrubootham (CEO & Founder).
Freshworks has raised $149.0M in total across 6 funding rounds.
Freshworks was founded by Girish Mathrubootham (CEO & Founder).
Freshworks has raised $149.0M in total across 6 funding rounds.
Freshworks's investors include Addition, Kaszek Ventures, Riverwood Capital.
Key people at Freshworks.
Freshworks is a SaaS company that builds intuitive software for customer service, IT service management, and employee experiences, targeting midmarket and enterprise businesses struggling with complex legacy systems.[1] Its flagship products like Freshdesk (customer support) and Freshservice (ITSM) solve problems of bloated workflows by delivering enterprise-grade capabilities with rapid implementation, AI amplification, and transparent pricing, serving over 75,000 customers globally.[1][3] The company reported strong growth momentum, with Q3 2025 revenue up 11-13% year-over-year (constant currency) and non-GAAP operating income at $30.6 million, emphasizing fast ROI in days or weeks.[2]
Freshworks was sparked by a core belief: businesses deserve uncomplicated service software that delivers exceptional customer and employee experiences without the complexity of overpromised legacy tools.[1] Founded in Chennai, India (exact year not detailed in sources), it emerged from founders recognizing agents buried in clunky workflows and leaders frustrated with prolonged implementations.[1] Key leadership includes CEO Dennis Woodside, who joined what he called a "hidden gem" and has driven growth to serve over 75,000 customers, with pivotal moments like embedding AI into workflows for real-world adoption—such as a major aviation software provider handling over half of multilingual queries via AI in months.[3]
Freshworks stands out in the crowded SaaS market through these key strengths:
Freshworks rides the AI revolution in service software, shifting teams from reactive firefighting to strategic, AI-powered operations amid rising demands for efficient customer/employee experiences.[3] Timing is ideal as businesses navigate early AI adoption, ditching legacy systems amid cloud-native trends and multi-tenant scalability needs.[1][3] Market forces like cost pressures and talent shortages favor its midmarket focus, where lean IT teams gain from quick wins—e.g., aviation AI handling multilingual queries—while influencing the ecosystem by proving "no other vendor" matches its fast-value sophistication, accelerating AI trust in service workflows.[3]
Freshworks is poised to expand its 75,000+ customer base by deepening vertical AI agents and EX/ITSM integrations, capitalizing on Q3 2025's profitable growth amid ongoing AI maturation.[2][3] Trends like industry-specific AI and cloud agility will shape its path, potentially elevating midmarket dominance as enterprises seek complexity-free alternatives. Its influence may evolve from "hidden gem" to service software leader, uncomplicating AI for broader adoption and tying back to its founding mission of empowering teams with software that truly delivers.[1][3]
Freshworks has raised $149.0M across 6 funding rounds. Most recently, it raised $55.0M Series F in October 2016.
| Date | Round | Lead Investors | Other Investors |
|---|---|---|---|
| Oct 1, 2016 | $55.0M Series F | Addition, Kaszek Ventures, Riverwood Capital | |
| Apr 1, 2015 | $50.0M Series E | Addition, Kaszek Ventures, Riverwood Capital | |
| Jun 1, 2014 | $31.0M Series D | Addition, Kaszek Ventures, Riverwood Capital | |
| Nov 1, 2013 | $7.0M Series C | Addition, Kaszek Ventures, Riverwood Capital | |
| Apr 1, 2012 | $5.0M Series B | Addition, Kaszek Ventures, Riverwood Capital | |
| Dec 1, 2011 | $1.0M Series A | Addition, Kaszek Ventures, Riverwood Capital |
