Fixt

High-Level Overview

Fixt is a Baltimore-based technology company providing an on-demand device support platform for repairs, replacements, and setups of mobile devices, network equipment, smart-home devices, and printers.[1][2][3] It serves enterprise clients like T. Rowe Price, Stanford University, and Coca-Cola by dispatching certified technicians to homes or offices, often completing fixes in under two hours via a mobile app, making repairs easier, cheaper, and more reliable while keeping employees connected.[1][3] The company has raised $8.4M in total funding across three rounds, with the latest at $6.5M, and operates with under 25 employees, generating under $5M in revenue.[2]

Launched in 2015, Fixt targets every employee at U.S. enterprise companies, emphasizing speed (average under 20 minutes for repairs) and global technician coverage to minimize downtime for businesses.[1][2]

Origin Story

Fixt was founded in 2015 by Luke Cooper in Baltimore, Maryland, driven by his passion for convenient and efficient solutions to everyday tech frustrations like cracked screens or device failures.[1][2] Cooper, who had experienced disruptions in shared office spaces, built Fixt as an on-demand mobile repair service accessible via app—users press a help button, and technicians arrive on-site.[1] Early traction came from enterprise adoption, including major clients like T. Rowe Price and Coca-Cola, supporting the goal of serving every U.S. enterprise employee; the company has since expanded to a full device support platform including setups and replacements.[1][3]

Pivotal moments include rapid growth post-launch and securing $8.4M in funding, enabling global technician scaling and office independence (e.g., adopting visitor management tools).[1][2]

Core Differentiators

Fixt stands out in the device support market through these key strengths:

• On-demand convenience: App-based service dispatches certified technicians worldwide to user locations (home/office) for repairs in under 20-120 minutes, eliminating store visits.[1][3]
• Enterprise focus: Tailored for businesses, supporting mobile devices, printers, networks, and smart-home tech; clients regain fully functional devices quickly to maintain productivity.[1][2][3]
• Cost and reliability edge: Cheaper and more reliable than traditional repairs, with replacement/setup options; averages "back to new" status fast.[1][3]
• Proven scale: $8.4M funding fuels growth, serving high-profile clients like Stanford and Coca-Cola with <25 employees.[1][2]

Role in the Broader Tech Landscape

Fixt rides the trend of enterprise device management amid rising remote/hybrid work and IoT proliferation, where downtime from cracked phones, printer failures, or smart-home setups disrupts productivity.[1][2][3] Timing aligns with post-2020 shifts: businesses prioritize on-site support over shipping devices, amplified by global supply chain issues for repairs.[1] Market forces like expanding smart-home adoption and network complexity favor Fixt's model, reducing IT burdens and costs versus in-house teams or big-box services.[2][3]

It influences the ecosystem by enabling faster employee onboarding and uptime for enterprises, indirectly boosting tech adoption in sectors like finance (T. Rowe Price) and education (Stanford).[1]

Quick Take & Future Outlook

Fixt is poised to expand its device support platform amid surging demand for seamless enterprise IT, potentially targeting more IoT/network services with its $8.4M funding war chest.[2][3] Trends like AI-driven diagnostics and 5G/edge computing will shape its path, enhancing repair speeds and preempting issues. Influence may grow via partnerships with device makers or MSPs, solidifying its role in keeping enterprises "always connected"—echoing its founding promise to make tech support as effortless as pressing a button.[1]