Loading organizations...
§ Public · 3001 Bishop Drive, Suite 350, San Ramon, CA 94583, USA
Cloud-based contact center software provider delivering scalable CCaaS solutions for businesses globally, focused on AI-driven customer interactions.
Five9 is a San Ramon, California-based technology company that provides cloud-based contact center software and customer service solutions for diverse global markets. Operating on a software-as-a-service subscription model, the platform delivers multi-tenant Contact Center as a Service capabilities, including predictive dialers, interactive voice response, and advanced artificial intelligence-driven interactions. The publicly traded enterprise, listed on the NASDAQ exchange under the ticker FIVN, supports more than six billion call minutes annually across 131,954 concurrent agent seats. Guided by Chairman and former Chief Executive Officer Mike Burkland, the organization has scaled to employ over 2,600 personnel while serving a global client base of more than 3,000 enterprise and medium-sized business customers. Five9 was founded in 2001 by a broad team of technologists that included Wendell Black, Gus Laredo, David Van Everen, Brian Silverman, and Andrew Veliath.
Five9 has raised $77.1M across 4 funding rounds.
Key people at Five9.
Five9 was founded in 2001 by James Southworth (Co-founder, Go To Market Strategy).
Five9 has raised $77.1M in total across 4 funding rounds.
Five9 has raised $77.1M across 4 funding rounds. Most recently, it raised $34.5M Debt / Series D in May 2013.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| May 29, 2013 | $34.5M Debt Financing | JAI DAS | Adams Street Partners, City National Bank, Hummer Winblad Venture Partners, Partech | Announced |
| May 1, 2013 | $22M Series D | — | Shailendra Singh, Sapphire Ventures | Announced |
| Apr 19, 2012 | $12M Venture Round | Dave Welsh | Hummer Winblad Venture Partners, Partech | Announced |
| Jan 19, 2011 | $8.6M Venture Round | Dave Welsh | Hummer Winblad Venture Partners, Partech | Announced |
Five9 was founded in 2001 by James Southworth (Co-founder, Go To Market Strategy).
Five9 has raised $77.1M in total across 4 funding rounds.
Five9's investors include Jai Das, Adams Street Partners, City National Bank, Hummer Winblad Venture Partners, Partech, Shailendra Singh, Sapphire Ventures, Dave Welsh.
Five9 is a leading cloud contact center software company that builds an intelligent, AI-powered platform designed to transform customer experience (CX) operations. Its product suite includes a broad range of inbound, outbound, and multichannel contact center features such as predictive dialing, IVR, speech recognition, call quality monitoring, and AI-driven agent assistance. Five9 serves businesses across various industries, enabling them to deliver seamless, personalized, and efficient customer interactions that improve agent productivity and customer satisfaction. The company’s growth momentum is driven by its pioneering role in virtual contact centers and continuous innovation in AI-enhanced CX solutions, positioning it as a key player in the cloud contact center market[1][2][3].
Five9 was founded in 2001, emerging as a pioneer in the virtual contact center industry. The company was established by a team with deep expertise in telecommunications and software, aiming to leverage cloud technology to revolutionize traditional contact centers. Early traction came from delivering scalable, cloud-based solutions that allowed businesses to move away from costly on-premises systems. Over time, Five9 evolved its focus to integrate advanced AI capabilities, such as its Genius AI platform, to empower agents and automate customer interactions, reinforcing its leadership in the intelligent cloud contact center space[1][2][3].
Five9 rides the growing trend of digital transformation in customer service, where businesses increasingly demand cloud-based, AI-enhanced contact center solutions to meet rising customer expectations for seamless, personalized interactions. The timing is favorable due to the shift toward remote work, omnichannel communication, and AI adoption in CX. Market forces such as the need for operational agility, cost efficiency, and data-driven insights further propel Five9’s relevance. By integrating AI with human agents, Five9 influences the broader ecosystem by setting new standards for intelligent, proactive customer engagement and enabling businesses to turn contact centers into strategic growth drivers[2][4][5].
Looking ahead, Five9 is poised to deepen its AI capabilities and expand its platform integrations to maintain competitive advantage. Trends shaping its journey include the increasing use of conversational AI, real-time analytics, and automation in CX. Five9’s influence is likely to grow as it helps businesses harness AI-human collaboration to deliver superior customer experiences and operational agility. Continued innovation and strategic partnerships will be key to sustaining growth and expanding its footprint in new industries and global markets, reinforcing its role as a leader in the intelligent cloud contact center space[2][4][6].
Key people at Five9.
