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Key people at Encounter Telehealth, LLC.
Based in Omaha, Nebraska, Encounter Telehealth, LLC provides telepsychiatry and comprehensive mental health services to residents of skilled nursing facilities, assisted living centers, and rural communities. The company utilizes a secure, HIPAA compliant video platform to connect board certified psychiatric practitioners and clinical social workers with underserved seniors facing regional mental health provider shortages. Operating with a core team of 10 employees, the enterprise generates an estimated $1 million in trailing twelve month revenue while actively serving a patient base of 50 to 99 individuals across several Midwestern and Western states. The organization has raised $1.3 million in total funding to support its ongoing geographic expansion, securing financial backing from institutional investors and entities including Union Bank, the Small Business Administration, and Invest Nebraska L.P. Encounter Telehealth, LLC was founded in 2012 by Jen Amis.
# High-Level Overview
Encounter Telehealth, LLC is a telehealth platform that delivers psychiatric and mental health services to elderly residents in skilled nursing facilities, long-term care communities, and assisted living facilities.[1][3] Founded in November 2016 and based in Omaha, Nebraska, the company addresses a critical gap in geriatric mental healthcare: over 14 million elderly Americans have diagnosable mental health illnesses, yet fewer than half of the needed mental health specialists exist in the US.[1] Encounter solves this access problem by connecting board-certified psychiatric providers with patients through secure, HIPAA-compliant video technology, eliminating geographic barriers and reducing the burden on facility staff who would otherwise transport residents to distant appointments.[3][4]
The company operates on a fee-for-service model and is a certified provider with Medicare, Medicaid, and numerous private insurance companies, billing payers directly.[3] With approximately $1M in trailing twelve-month revenue and a team of 10 employees, Encounter currently serves 50-99 patients across eight states (Iowa, Maine, Minnesota, Montana, Nebraska, Oregon, South Dakota, and Wisconsin) with plans to expand into Colorado, Illinois, Nevada, North Dakota, and Washington.[1][2]
# Origin Story
Jen Amis, the founder, brought over 20 years of experience in telecommunications, venture capital, and healthcare to Encounter's creation.[1] She previously founded and managed Statim, a telehealth company focused on remote patient monitoring, giving her deep expertise in the telehealth space before launching Encounter.[1] The company launched in November 2016 with $410,000 in seed funding and subsequently raised a total of $1.3 million, demonstrating early investor confidence in the geriatric telehealth market.[4]
The founding team combined complementary expertise: Dr. Beckett, a board-certified Psychiatric Mental Health Nurse Practitioner specializing in geriatric psychiatry, brought clinical credibility with over 15,000 telehealth psychiatric visits for nursing home residents under his belt.[1] Rob, the fractional CTO, contributed over 20 years of technology strategy and software development experience, previously leading technology operations at the Fellowship of Christian Athletes.[1] This blend of healthcare domain knowledge, clinical expertise, and technical capability positioned Encounter to build a purpose-built solution rather than adapting generic telehealth platforms.
# Core Differentiators
# Role in the Broader Tech Landscape
Encounter operates at the intersection of two powerful trends: the aging population crisis and the telehealth adoption wave. The U.S. faces a severe shortage of geriatric mental health specialists, and the COVID-19 pandemic accelerated acceptance of remote care delivery.[4] Encounter's timing was prescient—founded in 2016, the company positioned itself before telehealth became mainstream, allowing it to build deep expertise in a niche that larger, generalist platforms often overlook.
The company also highlights a broader healthcare challenge: regulatory lag. When Encounter launched, only 15 states provided telehealth coverage, creating friction for reimbursement and scaling.[4] As state and federal policies have evolved to support telehealth, companies like Encounter that invested early in compliance and clinical credibility are well-positioned to capture market share. The company's focus on Medicare and Medicaid certification reflects understanding that elderly populations rely heavily on government insurance, making payer relationships critical to growth.
# Quick Take & Future Outlook
Encounter Telehealth represents a micro-vertical play in healthcare technology—deeply specialized, solving a real problem for an underserved population, and riding favorable regulatory and demographic tailwinds. The company's planned expansion into five additional states suggests confidence in its model and likely indicates growing demand from facilities seeking mental health solutions.
The key challenge ahead is scaling without diluting the personalized, provider-per-patient model that differentiates Encounter from competitors. As the geriatric population grows and telehealth reimbursement policies continue to normalize, Encounter's early-mover advantage in geriatric psychiatry could position it as a consolidation target for larger healthcare platforms or a standalone player capturing significant market share in long-term care mental health services. The company's success will ultimately depend on demonstrating measurable clinical outcomes and facility-level quality improvements that justify continued investment in specialized geriatric mental healthcare.
Key people at Encounter Telehealth, LLC.
