EdgeTier

Based in Dublin, Ireland, EdgeTier develops AI analytics software that monitors customer interactions in real time for enterprise contact centers. Operating on a SaaS subscription model, the platform serves large operations across the retail and travel sectors, securing contracts with corporate clients such as Ryanair, TUI, Holland and Barrett, and Abercrombie and Fitch. The technology detects emerging issues and facilitates automated quality assurance across multiple communication channels, yielding operational improvements that include a 25% reduction in handling time and a 21% increase in customer satisfaction scores. Supported by a workforce of over 70 employees, the enterprise has raised $8.17 million in total funding, including a $6.47 million Series A round. EdgeTier was established in 2015 by a team of three machine learning and data science specialists, and recently expanded its capabilities to include voice analytics.