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Deskpro is an Austin, Texas and London-based software company that develops flexible helpdesk and customer support platforms for managing omnichannel communications across cloud and on-premise deployments. The organization provides centralized customer relationship management tools to thousands of business and enterprise clients across more than 150 countries, supporting over 30,000 active users and agents. Operating with a global workforce of approximately 75 employees, the business generates an estimated $12 million to $14 million in annual revenue and holds an estimated valuation of $38 million. In June 2024, the previously bootstrapped company raised a $25 million Series A funding round led by Elsewhere Partners, while also appointing Brad Murdoch as the chief executive officer and adding Rita Selvaggi to its board of directors. Deskpro was originally founded in 2001 by Chris Padfield and Christopher Nadeau.
Deskpro has raised $25.0M across 1 funding round.
Deskpro has raised $25.0M in total across 1 funding round.
Deskpro has raised $25.0M across 1 funding round. Most recently, it raised $25.0M Series A in June 2024.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Jun 1, 2024 | $25M Series A | Elsewhere Partners | — | Announced |
Deskpro has raised $25.0M in total across 1 funding round.
Deskpro's investors include Elsewhere Partners.
Deskpro is a technology company that develops AI-driven, omnichannel help desk software for managing customer and employee support interactions across channels like email, chat, phone, Slack, Microsoft Teams, and social media.[1][2][3] It serves businesses of all sizes in industries including IT, education, gaming, retail, healthcare, financial services, and more, solving the challenge of fragmented support by unifying communications in a secure platform with features like ticketing, self-service portals, automation, analytics, and AI tools for ticket deflection, agent assist, sentiment analysis, and workflows.[1][2][3] Deskpro stands out with flexible deployment options—cloud, on-premise, or private VPC—ensuring compliance, data sovereignty, and enterprise-grade security, while delivering ROI through improved retention and efficiency; pricing starts at $29 per month with recent launches like Deskpro Private enhancing AI for regulated environments.[1][2][5]
Deskpro was founded in London, United Kingdom, where its headquarters at 79 Hartfield Road, SW19 3ES, remains the hub for sales, operations, support, engineering, and product teams.[6] While specific founder names and exact founding year are not detailed in available sources, the company has evolved as an established help desk vendor, initially focusing on core ticketing and omnichannel support before integrating advanced AI capabilities amid rising generative AI adoption in customer service.[5][6] Pivotal moments include the recent launch of Deskpro Private, addressing compliance dilemmas by combining AI features with deployment flexibility, and expansion to AWS Marketplace for cloud-native delivery, building on its roots to serve thousands of organizations worldwide.[1][4][6]
Deskpro rides the wave of AI transformation in customer support, shifting help desks from transactional tools to intelligent hubs amid hype around generative AI adoption.[1][5] Its timing aligns with enterprises prioritizing data sovereignty and compliance—especially in regulated sectors like finance and healthcare—where cloud-only solutions fall short, allowing secure AI deployment on sovereign infrastructure.[1][4] Market forces favoring Deskpro include rising demand for omnichannel, self-service experiences to cut costs and boost retention, plus integrations with ecosystems like AWS and SSO for unified tech stacks.[3][4] By empowering AI on user terms, Deskpro influences the ecosystem, enabling broader AI uptake in support operations and setting standards for flexible, secure platforms in a fragmented market.[1][5]
Deskpro is poised to expand as AI matures in enterprise support, with trends like deeper automation, multimodal AI (e.g., voice/video), and zero-trust security shaping its trajectory toward becoming the go-to for hybrid environments.[1][3][5] Expect growth via AWS partnerships, more industry-specific AI workflows, and global scaling from its London base, potentially capturing share from rigid SaaS rivals as organizations demand control.[4][6] Its influence may evolve by pioneering "private AI" standards, tying back to its core strength: delivering ROI through secure, unified support that modernizes operations without compromise.[1]
