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§ Private Profile · 5 Cambridge Center Cambridge, MA 02142 United States
Global provider of business administration and compliance solutions for corporations, offering legal, tax, and digital brand services.
Key people at CSC | Index.
Founded in 1899 by Josiah Marvel and Christopher Ward, Corporation Service Company (CSC) is a global provider of business administration, compliance, and entity management solutions based in Wilmington, Delaware. The privately held enterprise generates approximately one billion three hundred million dollars in annual revenue by delivering legal, tax, and digital brand services across more than 140 global jurisdictions. Operating from 40 international offices, the organization maintains a workforce of more than 8,500 employees to support its worldwide operations. CSC provides corporate filing, entity tracking, governance, litigation support, and anti-counterfeiting solutions to an institutional client base that includes 90 percent of the Fortune 500, over 90 percent of the Best Global Brands, and more than 70 percent of the PEI 300. The founders later merged their separate incorporation businesses to formally establish the current company in 1920.
Key people at CSC | Index.
CSC Index was a pioneering management consulting division of Computer Sciences Corporation (CSC), renowned for inventing and popularizing business process reengineering (BPR) in the 1990s. Operating from Cambridge, Massachusetts, it focused on radical business process redesign using IT as the starting point, serving large enterprises across industries like banking, manufacturing, and government. Its mission centered on leveraging academic research and technology trends to deliver transformative consulting, with a philosophy that combined "old" restructuring concepts into powerful, IT-driven innovations—distinguishing it from traditional consulting by prioritizing computers over incremental changes[2][1][5].
Key sectors included financial services (e.g., core banking systems for Citibank), defense, and manufacturing (e.g., Xerox), where it guaranteed long engagements by examining entire business operations. CSC Index drove significant revenue growth for its parent—from $28 million in 1988 to $70 million in 1992—and acted as a catalyst for CSC's $1.6 billion consulting revenue in 1996, influencing the broader IT services ecosystem through thought leadership[2][5].
CSC Index emerged as a specialized unit within Computer Sciences Corporation (CSC), founded in 1959 in Los Angeles (later Falls Church, Virginia) by Roy Nutt and Fletcher Jones as a software programming firm providing tools like assemblers and compilers[1][4][3]. CSC went public in 1963, becoming the first software company on a national exchange, and expanded into IT services, systems integration, and outsourcing, reaching Fortune 500 status with operations in over 70 countries[1][3][4].
CSC Index's roots trace to the late 1970s-1980s in Cambridge, Massachusetts, near MIT, enabling collaborations with academics like Michael Hammer, a former IBM engineer and MIT professor who coined "reengineering" in 1987. James Champy served as Chairman, promoting Hammer's ideas into a blockbuster framework via their 1993 book *Reengineering the Corporation*, the second-best-selling management book ever. Early traction came from Index Group projects for Citibank and Xerox, where Hammer formulated BPR principles; CSC Index recognized reengineering's potential amid 1990s economic pressures, securing market dominance and explosive growth[2].
CSC Index rode the 1990s IT revolution and business process revolution, timing perfectly with economic downturns forcing firms to rethink operations amid computing advances. It shifted management theory from human-centric to IT-first reengineering, influencing giants like IBM and EDS, and boosted CSC's outsourcing pivot (e.g., $3B General Dynamics deal)[2][3].
Market forces like globalization, defense/finance digitization, and outsourcing boom favored its model—diverse verticals (banking, healthcare, government) built resilient client bases among Fortune 500s. CSC Index shaped the ecosystem by mainstreaming BPR, enabling large-scale transformations that carried into DXC Technology post-merger, proving consulting's role in tech adoption[1][2][4].
Post-1990s peak, CSC Index dissolved into CSC's evolution—merger into DXC Technology (2017)—but its BPR legacy endures in modern digital transformation and AI-driven process automation. Next could see revived principles in GenAI tools rethinking workflows at hyperscale. As enterprises face cloud/AI disruptions, CSC Index's influence evolves through DXC's ongoing IT services for 70+ countries, riding trends like cybersecurity and cloud that CSC pioneered—cementing its role as the spark for IT-led reinvention[1][4].
