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Based in Syosset, New York, CrushBank develops an artificial intelligence-powered knowledge management system designed to transform IT support operations for managed service providers. The software-as-a-service platform processes over 100,000 pieces of unstructured data daily to enable faster ticket resolutions, reduce help-desk escalations, and provide actionable analytics. The company operates as an official partner of IBM WatsonX and initially launched its core technological solution utilizing the IBM Watson Discovery platform. CrushBank serves IT service firms supporting medical practices and law firms, and the organization recently joined The Consortium think tank for imaging industry leaders. Operating with fewer than 25 employees, the enterprise generates under $5 million in annual revenue and has raised $5.5 million in total venture capital funding to date. CrushBank was officially founded in 2015 by technology entrepreneurs Evan Leonard and David Tan.
CrushBank has raised $6.0M across 1 funding round.
CrushBank has raised $6.0M in total across 1 funding round.
CrushBank has raised $6.0M in total across 1 funding round.
CrushBank's investors include Arthur Ventures, David Bellini, CPA.
CrushBank has raised $6.0M across 1 funding round. Most recently, it raised $6.0M Series A in July 2022.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Jul 1, 2022 | $6M Series A | Arthur Ventures | David Bellini, CPA | Announced |
CrushBank is a SaaS technology company that builds an AI-powered IT help desk platform designed to streamline support operations for Managed Service Providers (MSPs) and enterprise IT teams.[1][2][3] It serves MSPs and internal IT departments by solving inefficiencies in knowledge retrieval, ticket resolution, and automation through a client-specific private data lake that ingests structured and unstructured data like tickets, logs, and documentation.[1][3][4] The platform uses machine learning for instant searches, ticket classification (over 90% accuracy), autonomous AI agents, automations, and insights, reducing escalations by up to 40%, response times by 30%, and boosting first-call resolutions.[1][3][4] Founded in 2017, it has raised $5.5M in Series A funding and evolved from IBM Watson Discovery to a comprehensive data lakehouse with products like SmartShift and SmartArchive, positioning MSPs as AI experts for client revenue growth.[1][2][3]
CrushBank was founded in 2017 in Syosset, New York, by two veteran MSP owners with over 25-30 years of IT experience each, driven by frustrations with inefficiencies in managed IT services, such as time wasted on searches and slow onboarding for new hires.[1][2][5] CTO and co-founder David Tan highlighted the need for a platform to combine structured and unstructured data for quick insights, leading them to IBM Watson Discovery as the foundation.[1][5] In early 2019, they launched the CrushBank solution, preloaded with Microsoft documentation and StackExchange updates, which quickly gained traction by reducing escalations and improving productivity.[1] Leadership now includes CEO Evan Leonard, CTO David Tan, and CRO Brian Mullaney, with the company raising $5.5M in Series A to expand its AI capabilities beyond public models.[2][5]
CrushBank rides the AI-for-enterprise-ops wave, specifically the shift toward trusted, private AI models amid concerns over generic LLMs' inaccuracies and data privacy risks.[3][4][5] Timing aligns with exploding IT support demands from hybrid work, cyber threats, and MSP growth, where manual knowledge hunts waste 20-30% of engineer time—CrushBank cuts this via cognition mimicking human learning.[1][4] Market forces like AI adoption in SMB IT (projected multi-billion growth) favor it, as MSPs seek differentiation; CrushBank influences the ecosystem by empowering MSPs to monetize AI transformations, fostering a network of AI-savvy providers and reducing enterprise IT overhead.[2][3][5]
CrushBank is poised to dominate AI-driven IT ops with its data lakehouse expanding into multi-department automations and deeper PSA integrations, potentially capturing more of the $100B+ MSP market.[3][5] Trends like agentic AI, edge computing, and regulatory pushes for private data will amplify its edge, enabling MSPs to bundle CrushBank as a "trusted AI" upsell for recurring revenue. Its influence may evolve from help desk disruptor to full-spectrum enterprise knowledge platform, scaling via partnerships and further funding—watch for autonomous agent expansions that could redefine first-line support efficiency. This builds on its core mission: turning business-crushing data silos into scalable intelligence.[1][3][5]
