CrashBay

CrashBay is a digital marketplace that streamlines collision and vehicle repair by connecting car owners, insurers, fleets and OEMs with vetted repair shops through a unified platform that offers booking, claims integration and program tools for shops and carriers.[4][1]

High-Level Overview

CrashBay operates a marketplace and SaaS suite for collision repair that reduces friction across claims and repair workflows by matching drivers, carriers (insurers and fleets) and trusted repair shops and providing booking, ratings, payments and program management features.[4][1] The company positions itself as the digital backbone for modern collision repair, serving car owners, insurance carriers, fleets and repair shops across the U.S. and Canada and enabling carriers to offer more transparent, efficient direct-repair and claims experiences.[4][2]

Origin Story

CrashBay was founded to tackle opacity and inefficiency in the collision-repair supply chain; public sources list the company as founded in 2019 and headquartered in Milton, Canada, with executive leadership including co-founder and president Andrew Daniels (among other industry veterans referenced in press coverage).[2][3] Early growth included rapid onboarding of member shops across North America and a fundraising milestone in April 2024 when CrashBay closed a $1.25M financing round led by VC firm Markd to expand its marketplace and carrier-facing products.[2][3]

Core Differentiators

• Curated, vetted shop network: CrashBay emphasizes repair shops that are vetted for claims programs and displays public ratings (e.g., Google scores) so drivers and carriers can book with confidence.[4][1]
  - Carrier- and fleet-focused feature set: Beyond consumer booking, the platform offers program management, claims integration, digital payments and customized SaaS solutions designed for insurers and fleets.[3][4]
  - Real-time automation and workflow efficiency: CrashBay integrates with claims workflows to reduce manual steps and speed repairs and settlements, improving policyholder experience and carrier operational metrics.[2][3]
  - Marketplace scale across US & Canada: Operating coast to coast, the platform serves both countries’ markets, positioning it to support cross-border carriers and fleets.[2]

Role in the Broader Tech Landscape

CrashBay sits at the intersection of insurtech, automotive aftermarket digitization and marketplace SaaS—trends driven by insurers’ push to reduce claims friction, fleets’ need for predictable repairs, and consumers’ expectation of transparent, app-driven service.[2][3][4] Timing favors solutions that centralize repair supply chains because carriers are increasingly outsourcing parts of claims fulfillment to digital partners and seeking improved customer experience and cost controls. By standardizing shop onboarding, ratings and program tools, CrashBay helps professionalize the collision-repair channel and accelerates carriers’ ability to deploy direct repair programs at scale.[3][2]

Quick Take & Future Outlook

CrashBay’s immediate trajectory is expansion of its carrier integrations and shop network to capture more of the collision-repair workflow (booking, payments, claims orchestration), building on its 2024 funding and North American footprint.[3][2] Key trends that will shape its progress include continued insurer modernization, fleet electrification (which changes repair complexity and parts workflows), and consolidation in repair networks—areas where CrashBay’s marketplace and tooling could increase in strategic value to carriers and OEMs.[4][2] If CrashBay continues to deepen integrations with claims platforms and scale shop quality standards, it can become a preferred distribution and operations layer for collision repairs across North America, tying back to its role as a unified digital backbone for the industry.[4][3]