ClientKnowledge

KnowledgeBase provides AI-powered software designed to optimize customer support through efficient knowledge management and self-service capabilities. Its platform enables businesses to create and manage comprehensive knowledge bases, offering features like AI search for instant, tailored answers, and tools for generating articles with artificial intelligence. The system helps organizations streamline information dissemination for both external customer inquiries and internal support team reference.

The company's roots trace back to 2002, when Mariusz Cieply and Maciej Jarzebowski co-founded LiveChat, Inc., the parent entity. Their initial insight centered on the critical need for real-time customer interaction tools for businesses. This foundational understanding evolved to encompass the broader challenge of knowledge accessibility, leading to the development of KnowledgeBase as a solution for structured, intelligent information delivery, catering to the growing demand for self-service options.

KnowledgeBase serves businesses across diverse industries aiming to elevate their customer experience and operational efficiency. It empowers customers to independently find solutions to their queries around the clock, while simultaneously equipping support agents with quick access to accurate information. The company's vision is to foster seamless customer journeys by making knowledge readily available, thereby minimizing support team workloads and ensuring consistent, high-quality service interactions.