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§ Private Profile · Calle Eucalipto 33, Madrid, Madrid, 28016, Spain
Smart mailbox provider for 24/7 ecommerce parcel delivery and returns in residential buildings, solving last-mile logistics.
Based in Madrid, Spain, Citibox provides smart mailboxes installed inside residential buildings to facilitate 24/7 ecommerce parcel deliveries and returns. The company operates a network of 50,000 smart mailboxes and 7,000 convenience points, helping logistics providers achieve first-attempt delivery success while reducing carbon emissions per package by up to 69 percent. Supported by a workforce of 250 employees, the enterprise projects an expected annual turnover of €135 million for the current financial year. Citibox has secured over €130 million in total funding, including a recent €80 million debt facility backed by institutional investors Growth Credit Partners and CoVenture to finance its ongoing network expansion. The organization further broadened its last-mile logistics capabilities and consumer returns business through the strategic acquisition of Celeritas in 2023. Citibox was originally founded in 2015 by chief executive officer David Bernabeu.
Citibox has raised $109.7M across 3 funding rounds.
Citibox has raised $109.7M in total across 3 funding rounds.
Citibox has raised $109.7M across 3 funding rounds. Most recently, it raised $85.9M Debt in July 2024.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Jul 3, 2024 | $85.9M Debt Financing | — | — | Announced |
| Jun 26, 2019 | $11.8M Series A | — | — | Announced |
| Jun 1, 2019 | $12M Seed | — | BIG SUR Ventures, Fuse Venture Partners, Headline, LifeX Ventures, #secretfund | Announced |
Citibox has raised $109.7M in total across 3 funding rounds.
Citibox's investors include Big Sur Ventures, Fuse Venture Partners, Headline (formerly e.ventures), LifeX Ventures, #SecretFund.
Citibox is a Spanish technology startup that deploys networks of smart mailboxes (lockers) in residential buildings, offices, and public spaces to streamline last-mile B2C parcel delivery and returns.[3][5][6] It solves the challenges of missed deliveries, package security, and inefficiency for carriers, residents, and e-commerce users by providing 24/7 access via a mobile app, proprietary hardware, and integrations with major carriers.[1][2][3] Serving property managers, developers, retailers, and logistics providers primarily in Spain and expanding across Europe, Citibox has installed over 2,000 lockers, processes millions of packages annually, and recently raised €80 million in debt funding to fuel growth.[4][5]
The company operates a B2B model, partnering with real estate firms for locker installations while enabling seamless, contactless experiences that reduce failed deliveries, carbon emissions, and costs.[2][4] With reported revenue around $17 million and 80 employees based in Madrid, Citibox leads in Spain through its scalable ecosystem, including AI-enhanced management for efficiency.[3][4][5]
Citibox emerged as a well-funded Spanish startup focused on tackling last-mile delivery pain points for carriers, particularly in dense urban areas where residents often miss packages.[3] Founded prior to its prominent 2024 funding rounds (exact year not specified in available data), the company built early traction through proprietary universal locker technology, agreements with all major Spanish carriers, widespread deployments, and per-unit profitability.[3]
Key milestones include rapid scaling to over 2,000 installations across Spain and Europe, culminating in an €80 million debt round in 2024 led by Growth Credit Partners and CoVenture to expand networks and integrate AI for logistics optimization.[4][5] This evolution from a niche solution to a market leader humanizes its mission: empowering users to "receive all your online purchases even if you're not home," ending wait times and lost parcels.[5]
Citibox stands out in the smart locker space through these key strengths:
Compared to peers like ZipcodeXpress or Smiota, Citibox emphasizes European urban density, full-stack control, and recent AI innovations.[1][4]
Citibox rides the explosive growth of e-commerce and last-mile logistics, where urban density amplifies delivery failures—up to 30% in some markets—driving demand for automated alternatives.[2][3] Its timing aligns with post-pandemic surges in online shopping, sustainability mandates (e.g., lower emissions via fewer trips), and AI adoption for predictive routing and locker efficiency.[4]
Market forces like carrier bottlenecks and retailer pressures favor Citibox's model, which cuts costs and boosts convenience in high-density Europe.[2][4] By influencing ecosystems through carrier integrations and property partnerships, it accelerates industry shifts toward decentralized, green logistics, competing with globals like alfred24 while dominating Spain.[1][5]
Citibox is poised for aggressive expansion with its €80 million war chest, targeting more European cities, AI-driven optimizations, and potentially refrigerated or returns-focused upgrades to handle rising parcel volumes.[4][6] Trends like e-commerce doubling and net-zero regulations will propel demand, evolving its role from Spanish leader to pan-European influencer in sustainable logistics.
As urban delivery evolves, Citibox's ecosystem—blending hardware, software, and partnerships—positions it to redefine B2C access, tying back to its core promise: packages wait for you, not vice versa.[3][5]