CentrixOne
CentrixOne is a company.
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Leadership Team
Key people at CentrixOne.
CentrixOne is a company.
Key people at CentrixOne.
Key people at CentrixOne.
CentrixOne is a Canadian software company offering a simple, intuitive, and affordable all-in-one CRM and marketing automation platform tailored for small- and medium-sized businesses (SMBs).[1][3][4] It helps SMBs across Quebec, Canada, and the USA centralize contacts, track sales pipelines in real-time, automate marketing tasks, and integrate with tools like Acomba and QuickBooks, starting at around CA$9-15 per user per month.[3][4][5] The platform solves common pain points like Excel-based tracking and complex CRMs by providing 360° visibility, customer journey automation, and customizable dashboards to boost sales efficiency and revenue growth.[1][4]
By 2025, CentrixOne merged with Boom CRM and rebranded to Cone, enhancing its offerings with an AI-powered sales assistant, multichannel marketing suite (including AI chat, reputation management, SEO insights, and SMS/email campaigns), and a self-serve model optimized for mobile and desktop use.[2] This evolution positions Cone as a comprehensive solution eliminating CRM fragmentation for SMBs, with strong user praise for affordability, ease of use, and responsive support.[3][5]
Founded in 2015 in Eastman (Greater Montreal area), Quebec, CentrixOne was created by a multidisciplinary team of sales, marketing, and IT experts led by CEO Alain Boudreau to deliver scalable CRM solutions for SMBs frustrated with overly complex tools.[1][4] The company quickly gained traction as Quebec's leading CRM provider by focusing on simplicity, local data storage in Canada, and integrations with popular accounting software, serving businesses in French and English across Canada and the USA.[1][4][6]
A pivotal moment came with its merger with Boom CRM, culminating in the 2025 rebrand to Cone, which unified expertise in CRM, marketing, and AI to accelerate innovation for SMB growth.[2] This merger built on early momentum from positive user feedback on its intuitive interface and fast customer service, humanizing the brand as a proudly Canadian underdog supporting local SMBs.[3][5]
CentrixOne/Cone rides the wave of AI-driven CRM democratization for SMBs, addressing market fragmentation where 70%+ of small businesses still rely on spreadsheets or disjointed tools amid rising demands for local marketing and automation.[2][4] Timing is ideal post-2025, as SMBs face AI hype but need affordable, intuitive platforms amid economic pressures—Cone's merger leverages this by bundling CRM with marketing and AI features tailored for local visibility (e.g., reviews, SEO).[2]
It influences Canada's tech ecosystem by empowering Quebec SMBs with scalable tools, fostering local growth in software development, and competing with global players through niche focus on ease and integrations—potentially expanding U.S. adoption via bilingual support.[1][4][6]
Cone is poised to dominate SMB CRM in Canada by rolling out its full AI sales assistant and Marketing Suite, capitalizing on trends like hyper-local AI search, automated reputation management, and no-code automation.[2] Expect deeper integrations with emerging AI tools and potential U.S. expansion, shaping SMB resilience in a post-recession economy where simplicity trumps complexity. As AI evolves, Cone's unified platform could redefine accessible growth tech, tying back to its roots: fueling Canadian SMBs to shift into high gear without the hassle.
