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CallMiner is a technology company.
CallMiner provides an AI-powered conversation intelligence and customer experience automation platform, designed to capture, analyze, and augment omnichannel customer interactions. Its core offering leverages artificial intelligence to process communications from various sources, including audio and screen recordings, extracting insights into CX trends. The platform also supports agents through data-driven coaching and real-time assistance, alongside automation features for virtual agents and live translation services.
The company was founded in 2002 by Jeff Gallino, Cliff LaCoursiere, and Kim Brown. Their initial insight stemmed from recognizing the untapped potential within an organization's customer interactions, believing that comprehensive analysis of these conversations could unlock significant operational efficiencies and deeper customer understanding. This foundational idea aimed to transform raw interaction data into actionable business intelligence.
CallMiner's solutions serve a broad array of industries, including healthcare, finance, retail, and business process outsourcing, helping these sectors optimize their contact center performance and overall customer, product, and brand experiences. The company's overarching vision is to enable organizations to translate customer insights into tangible business value, ultimately improving customer satisfaction while simultaneously driving down operational expenditures through intelligent automation and analytics.
CallMiner has raised $128.0M across 6 funding rounds.
CallMiner has raised $128.0M in total across 6 funding rounds.
CallMiner has raised $128.0M in total across 6 funding rounds.
CallMiner's investors include Holger Staude, Glenn Rieger, Florida Growth Fund, Intersouth Partners, Sigma Partners, CRV, Gutbrain Ventures, Inflexion Partners.
CallMiner is a Massachusetts-based software company specializing in AI-powered conversation intelligence and customer experience (CX) automation. It develops the Eureka platform, which captures and analyzes 100% of customer interactions across voice calls, chat, email, social media, and more to extract insights, improve contact center performance, boost agent efficiency, reduce churn, and drive business intelligence.[1][3][4][7] Serving global enterprises in sectors like technology, SaaS, finance, and contact centers, CallMiner solves the problem of turning unstructured customer conversations into actionable operational intelligence, enabling faster issue resolution, personalized experiences, and measurable ROI through automation and real-time guidance.[2][3][6] With over 550 customers, 50+ partners, nearly a dozen patents, and billions of hours of conversations analyzed, the company demonstrates strong growth momentum as a pioneer in the space since 2002.[3][4]
CallMiner was founded in 2002 in a small office in Cape Coral, Florida, by Jeff Gallino, Cliff LaCoursiere, and Kim Brown, who focused on speech analytics technology for customer service and call centers.[1][4] The idea emerged from the need to improve contact center performance by analyzing interactions across communication channels, gathering business intelligence from voice and text conversations.[1][3] Early traction came through venture funding, starting with a $2 million Series A in 2004 led by Inflexion Partners, followed by five more rounds from investors like Goldman Sachs' GS Growth (largest in 2019), In-Q-Tel, and others, totaling significant capital by 2019.[1] Headquartered in Waltham, Massachusetts, with offices in Fort Myers, Boston, and the UK, it has grown to over 300 employees while maintaining its core mission in conversation analytics.[1][4]
CallMiner rides the wave of contact center AI and generative AI trends, where 87% of CX leaders view genAI as key and 91% see it optimizing strategies, amid exploding customer interaction volumes in multichannel environments.[7][8] Timing is ideal as businesses face demands for hyper-personalized CX, low churn in competitive SaaS/tech markets, and AI-driven automation to cut costs—CallMiner's platform transforms "voice of the customer" data into enterprise intelligence, influencing ecosystems by setting standards in speech analytics pioneered since 2002.[3][4][6] It empowers sectors like technology operations to enhance CSR performance, predict issues, and drive loyalty, while integrations (e.g., Five9) amplify its reach in the $40B+ CX software market.[5][6]
CallMiner is poised to expand with AI agents and deeper genAI integration for autonomous CX, building on its leadership in conversation intelligence to capture more market share amid rising automation demands. Trends like real-time transcription, predictive analytics, and multichannel unification will propel growth, potentially through acquisitions or expanded partnerships, evolving its influence from contact center pioneer to full-spectrum CX orchestrator. As the original hook notes, this technology company continues turning everyday conversations into transformative business breakthroughs.[4][7][8]
CallMiner has raised $128.0M across 6 funding rounds. Most recently, it raised $75.0M Other Equity in December 2019.
| Date | Round | Lead Investors | Other Investors |
|---|---|---|---|
| Dec 16, 2019 | $75.0M Other Equity | Holger Staude | |
| Sep 15, 2015 | $16.0M Other Equity | Glenn Rieger | Florida Growth Fund, Intersouth Partners, Sigma Partners |
| Sep 1, 2015 | $16.0M Venture Round | CRV, Gutbrain Ventures | |
| Oct 1, 2010 | $7.0M Venture Round | CRV, Gutbrain Ventures, Inflexion Partners, Intersouth Partners, Sigma Partners | |
| Aug 1, 2010 | $4.0M Series C | CRV, Gutbrain Ventures | |
| Jul 1, 2006 | $10.0M Series B | CRV, Gutbrain Ventures |