Loading organizations...
Key people at Buzzient.
Buzzient was founded in 2007 by Timothy Bernard Jones (CEO and Co-Founder).
Based in Boston, Massachusetts, Buzzient is a business-to-business software company that integrates social media monitoring and engagement capabilities directly into enterprise customer relationship management systems and contact centers. The company operates a software-as-a-service business model, providing tools that embed social content, track keyword mentions across various channels, and automate customer service responses within a unified interface. Rather than operating as a standalone platform, the technology is designed to integrate seamlessly with major existing enterprise software providers, including Siebel, Salesforce, and Zendesk. Throughout its operational history, the enterprise software developer has raised a total of $2.67 million in venture capital funding, which includes a $1.1 million Series A venture financing round. Buzzient was founded in 2008, and while the original founders remain undisclosed, the organization has been led by Chief Executive Officer Tim Jones.
Buzzient was a SaaS company specializing in enterprise software, big data analytics, and social CRM integration.[1][3] It built tools for enterprise-class social media analytics, enabling businesses to integrate social data with CRM systems to enhance customer insights and engagement.[3] Buzzient served enterprises needing advanced social listening and CRM capabilities, solving the problem of fragmented social media data by providing actionable analytics in a pre-AI dominated era of social CRM.[1][3] The company raised funding across 2 rounds, indicating early investor interest, though specific amounts and growth metrics post-funding are not detailed in available records.[1]
Buzzient was co-founded by Andreas Goeldi, who served as CTO and contributed to four U.S. patents (with three pending) related to its technology.[3] Goeldi, a serial entrepreneur with prior experience as CEO/co-founder of e-business consultancy Namics AG (acquired by Merkle), brought expertise in digital technology and software infrastructure.[3] The idea emerged around 2010 in Cambridge, MA, amid rising social media adoption, positioning Buzzient to capitalize on the need for enterprise-grade tools blending social analytics with CRM—early traction likely stemmed from Goeldi's network in tech and VC circles.[3]
Buzzient stood out in the early social CRM space through:
These features differentiated it from consumer-focused social tools, targeting B2B needs for precision and compliance.
Buzzient rode the early 2010s social media analytics wave, coinciding with platforms like Twitter and Facebook exploding in enterprise relevance, when businesses sought ways to mine social data for CRM amid limited native integrations.[3] Timing was ideal post-2008 recovery, as big data tools emerged but social CRM was nascent—market forces like rising digital marketing spend favored pioneers like Buzzient.[1] It influenced the ecosystem by pioneering analytics-CRM fusion, paving the way for modern tools (e.g., in AI-enhanced platforms today), though its impact was niche given the competitive evolution to platforms like Salesforce Social Studio.[3]
No recent activity appears post-2018, suggesting Buzzient may have wound down or pivoted quietly, aligning with consolidation in social analytics where giants absorbed startups.[1][3] Next could involve legacy tech influencing current AI-driven CRM (e.g., via patents), shaped by trends like real-time social AI and privacy regulations. Its influence may evolve through alumni like Goeldi, now at b2venture VC, channeling early social insights into B2B SaaS investments—echoing its original mission in today's data-centric landscape.[3]
Key people at Buzzient.
Buzzient was founded in 2007 by Timothy Bernard Jones (CEO and Co-Founder).
