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§ Private Profile · Redwood City, CA, USA
Low-code platform for customer engagement, enabling enterprises to build AI-powered customer service agents and automate digital CX.
Airkit is a Redwood City, California-based software company that provides a low-code platform for enterprises to build artificial intelligence-powered customer service agents and digital workflows across web, text, and voice channels. Operating under a business-to-business software-as-a-service enterprise subscription model, the company raised approximately $68 million in total venture capital funding, which included an initial $21.6 million Series A financing round. The firm secured financial backing from prominent venture capital investors including Accel and Emergence Capital, while deploying its customer engagement automation technology for enterprise clients such as SkipTheDishes and Turo. In September 2023, following a strategic rebrand to focus on GPT-4 capabilities, the company entered into a definitive agreement to be acquired by Salesforce to integrate its technology directly into the Salesforce Service Cloud ecosystem. Airkit was founded in 2017 by Stephen Ehikian and Adam Evans.
Airkit has raised $68.0M across 3 funding rounds.
Airkit has raised $68.0M in total across 3 funding rounds.
Airkit has raised $68.0M in total across 3 funding rounds.
Airkit's investors include EQT Ventures, Accel, Andreessen Horowitz, at.inc/, Bessemer Venture Partners, Bond, Core Ventures, Emergence Capital, FirstMark Capital, FPV Fund, Highland Capital Partners, iNovia Capital.
Airkit has raised $68.0M across 3 funding rounds. Most recently, it raised $40.0M Series B in May 2021.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| May 1, 2021 | $40M Series B | EQT Ventures | Accel, Andreessen Horowitz, At.inc/, Bessemer Venture Partners, Bond, Core Ventures, Emergence Capital, FirstMark Capital, FPV Fund, Highland Capital Partners, Inovia Capital, Intuit Ventures, Kleiner Perkins, Mango Capital, OAK HC/FT, Pioneer Fund, Sequoia Capital, SV Angel, Tribe Capital, Unusual Ventures, Webb Investment Network, Dylan Field, Jeremy Stoppelman, Stewart Butterfield, Bill Patterson | Announced |
| Oct 1, 2020 | $21M Series A | — | Accel, Core Ventures, Emergence Capital, FirstMark Capital, FPV Fund, Highland Capital Partners, Inovia Capital, Intuit Ventures, OAK HC/FT, Pioneer Fund, Sequoia Capital, SV Angel, Tribe Capital, Unusual Ventures, Webb Investment Network, Salesforce Ventures | Announced |
| Nov 1, 2017 | $7M Seed | — | Accel, Core Ventures, FPV Fund, Sequoia Capital, SV Angel, Unusual Ventures, Webb Investment Network | Announced |
# Airkit: High-Level Overview
Airkit is a generative AI customer service platform that enables businesses to build and deploy autonomous AI agents designed to resolve customer inquiries without human intervention[2]. Founded in 2017 by Adam Evans and Stephen Ehikian, the company provides a no-code/low-code platform that allows enterprises to automate repetitive customer service tasks while improving satisfaction and reducing operational costs[1][5].
The company serves Fortune 500 companies and mid-market enterprises across multiple industries, with particular strength in eCommerce, roadside assistance, and customer experience automation[2][4]. Airkit's core value proposition centers on enabling non-technical teams to build sophisticated, multi-channel customer experiences (text, chat, voice, web, app) that integrate seamlessly with existing systems[3]. The platform is powered by OpenAI's GPT-4 technology and claims to resolve 90%+ of customer inquiries instantly, while simultaneously improving staff morale and reducing support costs[2].
# Origin Story
Airkit emerged from the founders' firsthand experience with customer experience challenges. Adam Evans and Stephen Ehikian, who previously founded and sold RelateIQ to Salesforce in 2014, recognized that despite advances in big data, AI, and cloud computing, customer interactions remained impersonal and time-consuming[5]. They launched Airkit publicly in October 2020 and have since achieved rapid adoption across leading global brands[5].
The company rebranded to Airkit.ai in August 2023, signaling a strategic pivot toward generative AI-powered autonomous agents as its core offering[2]. This rebrand reflected the company's refined mission to deliver no-code solutions specifically designed for customer service automation[2]. The company is headquartered in Redwood City, California, with innovation centers in Boston and San Francisco[4].
# Core Differentiators
# Role in the Broader Tech Landscape
Airkit operates at the intersection of three powerful trends: generative AI adoption, the no-code/low-code movement, and the customer experience automation wave. As enterprises grapple with rising customer expectations and staffing challenges in contact centers, Airkit addresses a critical pain point—the gap between legacy FAQ bots and truly intelligent customer service[2].
The company's positioning reflects a broader market shift where AI agents are becoming table stakes for customer service operations. By democratizing AI agent creation through no-code interfaces, Airkit enables mid-market and enterprise companies to compete with larger competitors on customer experience without massive engineering investments[3]. The platform's integration with Salesforce's ecosystem (through Salesforce Ventures backing) positions it within the broader CRM and customer data infrastructure landscape[3].
The timing is particularly significant: customer satisfaction has hit a 17-year low while call center teams face unprecedented stress, creating urgency around automation solutions[2]. Airkit's focus on solving this problem while improving employee morale—rather than simply replacing workers—reflects a more nuanced approach to AI adoption in customer service.
# Quick Take & Future Outlook
Airkit is well-positioned to capture significant market share in the $10+ billion customer service automation market as enterprises accelerate AI adoption. The company's backing by leading venture capitalists including Salesforce Ventures, Emergence Capital, EQT Ventures, and Accel—with $89M in total funding across three rounds—demonstrates strong investor confidence[1][2].
Looking ahead, Airkit's trajectory will likely be shaped by: (1) deepening vertical specialization beyond eCommerce into industries like financial services, healthcare, and utilities; (2) expanding autonomous capabilities as generative AI models improve; and (3) potential acquisition or partnership consolidation within the broader Salesforce ecosystem, given the venture relationship[2][3].
The company's influence on the broader ecosystem will grow as it proves that AI agents can deliver measurable ROI while improving human work rather than simply eliminating jobs—a narrative that could accelerate enterprise adoption of AI-powered customer service across industries.