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§ Private Profile · Warschauer Pl. 11-13, 10245 Berlin, Germany
Legal technology company providing legal services to help air passengers claim compensation for delayed, cancelled, or overbooked flights.
Based in Berlin, Germany, AirHelp is a legal technology company that assists global airline passengers in securing financial compensation for delayed, canceled, or overbooked flights. Operating under complex passenger rights regulations such as the European Union's EU261, the firm manages the entire legal claims process against airlines on a contingency basis, typically retaining a 25 percent commission on successful payouts. The organization also generates recurring revenue through a yearly subscription service called AirHelp Plus. Currently, the enterprise maintains a workforce of approximately 350 employees and has processed claims for more than 16 million travelers globally. AirHelp expanded its market share through the 2023 acquisition of rival firm ClaimCompass and is backed by venture capital investors including Y Combinator, Khosla Ventures, and TempoCap. The company was founded in 2013 by Henrik Zillmer, Nicolas Michaelsen, and Greg Roodt.
AirHelp has raised $12.6M across 3 funding rounds.
Key people at AirHelp.
AirHelp was founded in 2013 by Henrik Zillmer (Founder) and Greg Roodt (Founder/CTO) and Nicolas Michaelsen (Founder).
AirHelp has raised $12.6M in total across 3 funding rounds.
AirHelp has raised $12.6M across 3 funding rounds. Most recently, it raised $12.0M Series A in August 2016.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Aug 1, 2016 | $12M Series A | — | Ambridge Capital, Astanor Ventures, KOMPAS VC, Notion Capital, Pro Founders Capital, Resurge Growth Partners, Evan Williams, Jimmy Maymann, Naval Ravikant, Khosla Ventures | Announced |
| May 6, 2014 | $400K Seed | — | — | Announced |
| Mar 1, 2014 | $220K Seed | — | BoxGroup, Cavalry Ventures, Eniac Ventures, Lightbank, Spark Capital, Union Square Ventures, TAO TAO | Announced |
Key people at AirHelp.
AirHelp is a global leader in flight compensation services, helping air passengers claim compensation for delayed, canceled, or overbooked flights. It provides an easy-to-use online platform powered by AI technology to simplify the complex legal process of airline passenger rights claims, serving millions of travelers worldwide. AirHelp’s mission is to make air travel fairer by ensuring passengers receive the compensation they deserve, leveraging extensive flight data and legal expertise to deliver fast, accurate, and accessible claims processing. The company also offers a membership program, AirHelp+, which provides enhanced services such as guaranteed compensation and additional travel protections[1][2][5][6].
Founded in 2013 by Henrik Zillmer, Nicolas Michaelsen, and Greg Roodt, AirHelp emerged from Zillmer’s personal frustration with claiming compensation after a delayed flight. The founders combined entrepreneurial drive, legal knowledge, and technological expertise to create a service that addresses a widespread market gap. Early traction included launching in multiple countries and languages, graduating from Y Combinator in 2014, and winning innovation awards. Over the years, AirHelp expanded globally beyond Europe, introduced AI-powered legal assistants Herman and Lara to streamline claims, and co-founded the Association of Passenger Rights Advocates (APRA) to promote passenger rights worldwide[1][2][3][4].
AirHelp rides the trend of digital consumer empowerment and legal tech innovation, transforming a traditionally complex and opaque process into a transparent, automated service. The timing aligns with increasing air travel volumes, growing passenger awareness of rights, and regulatory enforcement globally. By integrating AI and big data analytics, AirHelp sets a precedent for how technology can democratize access to legal remedies and improve customer experience in travel. Its advocacy efforts also contribute to shaping industry standards and policies, influencing the broader ecosystem of travel, legal services, and consumer protection[2][4][6].
Looking ahead, AirHelp is poised to deepen its technological edge by further enhancing AI capabilities and expanding its insurance and membership offerings. Trends such as increased global travel, stricter passenger rights regulations, and rising consumer expectations for seamless digital services will likely fuel its growth. AirHelp’s continued role as both a service provider and an advocate positions it to influence airline accountability and passenger rights worldwide, potentially expanding into new markets and adjacent travel-related services. Its blend of empathy, legal expertise, and innovation will remain central to its mission of making air travel fairer and more transparent[4][5][6].
AirHelp was founded in 2013 by Henrik Zillmer (Founder) and Greg Roodt (Founder/CTO) and Nicolas Michaelsen (Founder).
AirHelp has raised $12.6M in total across 3 funding rounds.
AirHelp's investors include Ambridge Capital, Astanor Ventures, Kompas VC, Notion Capital, Pro Founders Capital, Resurge Growth Partners, Evan Williams, Jimmy Maymann, Naval Ravikant, Khosla Ventures, BoxGroup, Cavalry Ventures.
