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Key people at Aeroprise.
Aeroprise was founded in 2002 by Anand Chandrasekaran (Co-Founder, Head of Product & Marketing, Board Member).
Mountain View, California-based Aeroprise develops mobile IT service management software that extends enterprise help desk and asset management capabilities directly to smartphones and tablet devices. The company's deployed software specifically mobilizes BMC Software's Remedy products, allowing IT professionals to manage service requests and system changes remotely from any location. Designed for Fortune 500 companies and large public institutions, the platform provides out-of-the-box compatibility with major mobile operating systems including Apple iOS, Android, and BlackBerry. Prior to its strategic acquisition, the enterprise software provider operated with an estimated 5 to 50 employees and generated between $5 million and $20 million in annual revenue. In 2011, BMC Software formally acquired the business for an undisclosed amount to integrate these mobile capabilities into its broader IT management portfolio. Aeroprise was originally founded in 2001 by chief executive officer Dan Turchin.
Aeroprise was founded in 2002 by Anand Chandrasekaran (Co-Founder, Head of Product & Marketing, Board Member).
Aeroprise is a company specializing in mobile software solutions that enable IT departments to manage and monitor operations across multiple mobile devices. Its flagship product integrates with the Remedy IT service management software, providing mobile access to core IT service management functions such as request management, change management, asset management, and service desk operations. Aeroprise serves IT professionals and organizations seeking to enhance their IT service management capabilities through mobile platforms, supporting devices like iPad, iPhone, Android, BlackBerry, and Windows mobile. This mobility solution addresses the growing demand for instant, on-the-go access to IT service workflows, improving responsiveness and operational efficiency. Aeroprise has demonstrated growth momentum by becoming the most widely deployed mobility solution for Remedy ITSM before its acquisition by BMC Software, which expanded its mobile help desk offerings by integrating Aeroprise’s technology[7][8].
Aeroprise emerged as a developer focused on mobilizing IT service management, recognizing the increasing importance of mobile devices in enterprise IT operations. While specific details about its founders and early traction are limited in the available data, the company gained significant recognition for its ability to extend Remedy ITSM capabilities to mobile platforms. This specialization led to its acquisition by BMC Software, a major player in IT service management solutions, which integrated Aeroprise under its BMC Mobility for IT Service Management brand. This acquisition marked a pivotal moment, expanding BMC’s portfolio and validating Aeroprise’s strategic role in mobile IT management[7].
Aeroprise rides the trend of mobile workforce enablement and digital transformation in IT service management. As enterprises increasingly rely on mobile devices for operational agility, Aeroprise’s solutions meet the critical need for mobile ITSM tools that maintain enterprise-grade functionality and security. The timing aligns with the broader shift towards remote work, cloud services, and real-time IT operations management. Market forces such as the proliferation of smartphones and tablets in business settings, combined with the demand for faster IT service delivery, work in Aeroprise’s favor. By enabling mobile access to ITSM, Aeroprise influences the broader ecosystem by pushing IT service management towards more flexible, user-centric models[7].
Following its acquisition by BMC Software, Aeroprise’s technology is positioned to evolve within a larger ecosystem, benefiting from BMC’s resources and customer base. Future trends shaping its journey include the continued expansion of mobile and remote workforces, the integration of AI and automation in ITSM, and the growing importance of cybersecurity in mobile environments. Aeroprise’s influence is likely to grow as mobile IT service management becomes a standard expectation, driving innovation in how IT operations are managed on the go. Its trajectory underscores the critical role of mobility in enterprise IT and the ongoing transformation of service management practices[7].
Key people at Aeroprise.
