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Key people at 1E.
Based in London, United Kingdom, 1E develops endpoint management and digital employee experience software that helps enterprise IT teams automate operations, secure devices, and optimize network performance. The company's platform manages more than 11 million endpoints globally for a client base of approximately 500 large enterprise customers. Its software is utilized by major multinational corporations, including AT&T and Nestlé, to prevent IT disruptions across PCs, servers, and networks. Operating with an estimated workforce of 300 employees, the previously bootstrapped software provider holds 40 patents for its endpoint technology. In June 2021, private equity firm The Carlyle Group acquired a majority stake in the business in a transaction that valued the company at $270 million. 1E was founded in 1997 by Sumir Karayi, Phil Wilcock, and Mark Blackburn.
Key people at 1E.
1E is a software company specializing in IT automation and Digital Employee Experience (DEX) platforms, enabling organizations to predict and remediate device issues autonomously for end-user computing and IT service desks.[1][2][4][7] Its core products focus on endpoint management, application performance, IT asset management, and software lifecycle automation, serving sectors like financial services, healthcare, education, energy, and media to boost productivity, ensure compliance, cut costs, and deliver seamless user experiences.[1][3][4] By automating IT operations in real-time, 1E helps businesses eliminate digital friction, reduce server waste, and optimize network bandwidth, with solutions available on AWS Marketplace and Microsoft Azure.[1][4]
Founded in 1997 and headquartered in London, UK, 1E was acquired by TeamViewer in December 2024, marking its evolution from an independent player to part of a larger remote access ecosystem.[2][7] With over 250 employees across the UK, US, India, Ireland, and Canada, it powers 1,750+ organizations through a distributed architecture that delivers millisecond response times.[5][6]
1E was founded in 1997 in London, United Kingdom, initially focusing on IT efficiency tools that have since expanded into comprehensive endpoint and service desk solutions.[2][6] While specific founders are not detailed in available records, the company grew over 22+ years into an employee-owned entity with more than 40 patents, including innovations in molecular biology, RNA, and transcription factors—likely tied to its software's analytical capabilities.[2][6] Early traction came from serving diverse industries with real-time IT management, earning recognition as a "Good Company to Work For" globally through its emphasis on flexibility, values like intellectual curiosity and community first, and perks such as share options and work-from-anywhere policies.[6]
Pivotal moments include launching its autonomous DEX platform, which addressed rising demands for proactive IT remediation, and the December 2024 acquisition by TeamViewer, integrating 1E's strengths in device drift prediction and compliance into a broader remote support portfolio.[2][7] This deal followed decades of serving 1,750 organizations, solidifying its role in IT operations.[6]
1E stands out in the crowded IT management space through these key strengths:
1E rides the hybrid work and DEX wave, where remote/hybrid setups amplify device issues, compliance risks, and IT costs amid rising cybersecurity threats and cloud migrations.[4][7] Its timing aligns perfectly with post-pandemic demands for frictionless digital workplaces, as organizations shift from reactive ticketing to predictive automation—fueled by AI/ML advancements in endpoint analytics and zero-trust security.[1][2][5] Market forces like escalating SaaS sprawl, regulatory pressures (e.g., in finance/healthcare), and TeamViewer's acquisition amplify its reach, positioning 1E to influence IT service management by embedding autonomous remediation into ecosystems like Microsoft Azure and AWS.[1][2][4]
By enabling "IT that works wonders" proactively, 1E shapes the ecosystem, reducing operational waste and empowering sectors like automotive, energy, and public services to focus on core business amid digital transformation.[1][3][6]
Post-TeamViewer acquisition, 1E is poised to scale its DEX platform globally, integrating with remote access tools for end-to-end employee experiences and targeting explosive growth in AI-driven IT ops.[2][7] Trends like edge computing, generative AI for remediation, and stricter compliance (e.g., GDPR evolutions) will propel it, potentially expanding patents into ML-heavy predictive maintenance.[1][2] Its influence may evolve from niche IT efficiency to a cornerstone of unified DEX stacks, slashing enterprise costs by 20-30% through hyper-automation while maintaining employee-centric values.
This positions 1E to redefine IT from reactive support to proactive empowerment, ensuring businesses stay agile in an always-on world—just as its mission promised from day one.
