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Based in El Cerrito, California, 11Sight develops an artificial intelligence-powered customer engagement platform that facilitates inbound video calls and automated voice interactions for sales teams. Operating on a software-as-a-service subscription model, the company serves more than 1,400 automotive dealerships and 1,800 small businesses, generating approximately $500,000 in contracted annual recurring revenue. The enterprise software firm maintains a workforce of fewer than 25 employees and holds three United States patents for its communication technologies. 11Sight provides its lead qualification and appointment booking solutions to major corporate clients across the automotive and hospitality sectors, including Fiat, Ford, Mercedes-Benz, and Hyundai. Additionally, the organization operates as a Google Gemini Live API launch partner to build specialized artificial intelligence voice agents for commercial applications. 11Sight was founded in 2016 by Aleks Gollu and Farokh Eskafi.
11Sight is a customer engagement platform that builds AI-powered inbound video call solutions and conversational AI agents, primarily serving revenue teams in sales, marketing, automotive dealerships, hospitality, and service centers.[1][3][5] It solves key frictions in customer interactions—such as delays in connecting prospects to sales reps (reducing 5-10 day waits to instant video calls) and handling repetitive inquiries—by enabling one-click video, audio, chat, and AI-driven automation for lead qualification, appointment booking, and 24/7 support.[1][2][3] With around $500K ARR under contract as of recent data, customers including Fiat, Ford, Mercedes, Hyundai, and over 1,800 small businesses, 11Sight demonstrates growth through SaaS subscriptions, per-seat pricing, and custom Platform-as-a-Service for enterprises, while holding three U.S. patents (fourth pending).[2][3][4]
Founded in 2016 in Berkeley, California (later associated with El Cerrito), 11Sight was started by Aleks Gollu and Farokh Eskafi, Silicon Valley veterans with multiple successful exits and deep AI expertise.[1][3] The idea emerged from a mission to seamless-ify customer interactions: they pioneered one of the first inbound video call platforms for businesses, allowing instant connections without scheduling, signups, or downloads via URL-based "e-lines."[1][3] Early traction built on this, accelerating deals through patented routing algorithms, leading to Alchemist Accelerator graduation and serving thousands of organizations globally; evolution incorporated AI agents to handle routine calls (e.g., 76% autonomously), addressing post-pandemic overload in industries like automotive and hospitality.[1][3][5]
11Sight rides the AI agent and conversational commerce wave, capitalizing on post-pandemic demand for instant, human-like digital engagement amid labor shortages in service-heavy sectors like automotive and hospitality.[3][5] Timing aligns with CRM evolution and WebRTC maturity, where market forces—rising customer expectations for 24/7 immediacy and sales teams' need for pipeline acceleration—favor no-download video/AI hybrids over legacy tools.[1][2] It influences the ecosystem by humanizing B2B/B2C interactions (e.g., empowering 1,800+ businesses), setting standards for frictionless video in sales funnels, and bridging AI hype to practical ROI like faster deal cycles.[1][5]
11Sight is poised to expand AI agent adoption across more verticals, leveraging its video heritage and patents to capture share in the $10B+ conversational AI market, with trends like multimodal AI and deeper CRM integrations (e.g., automotive service growth) fueling momentum.[3][5] Expect scaling from current ARR base via enterprise PaaS wins and global rollout, potentially doubling revenue as seen in pilots, while influencing sales tech by proving video+AI hybrids boost conversions. This positions 11Sight as a key enabler in shrinking buyer-seller distances, evolving from video pioneer to full-stack engagement platform.[2][5]
